Customer Services
Frequently Asked Questions
How can I contact Mattress-ni.co.uk?
If you have any questions you can contact our customer helpline at 0800 041 8376. This phone line is staffed by our trained Bedding Consultants from Monday to Friday 9am to 5:30pm.
Alternatively you can email us using our contact form.
Is it better to order by phone or on-line?
The method of ordering is entirely up to you the customer. Your order will be processed at the same speed with the same care and attention whether the order is placed on-line or over the phone.
What are your delivery times and rates?
Nationwide Delivery
We provide a nationwide professional delivery service using our own staff and vehicles. Delivery times will be communicated by our Driver who will endeavor to suit your requirements.
Out of Hours (Twilight Delivery Service - 6am-9am and 6pm-9pm) and specific time delivery (where you can dictate an exact delivery day and time) services are both available at additional cost and you can contact us by phone to arrange.
Also, assembly of products is available at additional charge (£50).
Standard Delivery will be to your door.
Remote Area Delivery
An extra charge of £45.00 is applied for delivery to remote areas.
A map identifying remote areas is available here.
The dispatch time for each product can be found at the top of each product's description page.
Products may be sent out from multiple locations and therefore may arrive separately, but you won't incur additional delivery charges as a result.
For full details about our delivery options please visit our delivery information page.
Do you deliver products outside Ireland?
No, our delivery service is limited to Ireland. For full details about our delivery options please visit our delivery information page.
What if I'm not at home when you deliver?
If you are not available for your pre-arranged delivery appointment we will arrange an alternative delivery appointment for you at no extra cost.
Can I order from Mattress-ni.co.uk and collect from a shop?
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Where is my order? / How do I track my order?
To track your delivery or check the status of your order, please contact our Customer Service department using out contact form or call us on 0800 041 8376 between 9am and 5.30pm Monday to Friday and one of our Bedding Consultants will provide you with a full update.
What if my order arrives damaged?
In the unlikely event that your order arrives in an unsuitable condition, please contact us immediately and if the damage has been caused in transit we will arrange a replacement as quickly as possible.
What happens if the bed I ordered is not what I expected?
If, for whatever reason, you are unhappy with your purchase, please contact us within 14 days of receipt of the bed or mattress. We will arrange for the collection of the bed or mattress. The cost of returning an item is 50 per individual item. We will then refund you the difference or we can offer you store credit to the value of the item minus returning charge.
What Payment Methods do you support?
The payment options available for your purchase include Visa, Master Card and Laser.
You may use a combination of discount coupon and any payment card we accept to pay for your order.
At Mattress-ni.co.uk we make sure to treat your personal information with the respect it deserves. We do not store your credit card details and we never share your personal information. See our Terms & Conditions for more details.
What are your Terms & Conditions?
For full details about our Terms & Conditions please visit our Terms & Conditions page.
How safe is shopping on Mattress-ni.co.uk?
The payment options available for your purchase include Visa, Master Card and Laser.
All payments made on Mattress-ni.co.uk are processed by Stripe Payments.
You may use a combination of discount coupon and any payment card we accept to pay for your order.
At Mattress-ni.co.uk we make sure to treat your personal information with the respect it deserves. We do not store your credit card details and we never share your personal information. See our Terms & Conditions for more details.
We are committed to maintaining the highest level of on-line security possible.
You may use a combination of discount coupon and any payment card we accept to pay for your order.
How do I place an order?
Once you have selected the items that you would like to buy and you have added these items to your basket, you can start the checkout process by clicking on the 'My Basket' link at the top right hand side of the web page.
If you have already registered with Mattress-ni.co.uk you can log in before clicking on the 'Your Basket' link.
Once in the 'Your Basket' page you will be able to view the contents of your basket and you can review and amend your order details. If you are happy with your selection, then you should click on the 'Proceed to checkout' button.
You will then be asked to select your preferred method for checking out.
If you have not already logged in, you will have two options:
- Checkout as a guest or
- Register for an account
You will follow the same process whether you choose to register during checkout or checkout as a guest except that at the end of the process you will be asked to enter a password for your account if registering.
After selecting your preferred method of checking out, you will be asked to enter your billing information. Then you select whether your shipping address is the same as your billing address. If not you will be asked to enter your shipping address (the location for delivery).
In the next step you will be asked if you would like to include a gift message along with the product(s). If you would like to include a message, you will be given the opportunity to enter a message.
The next step is to select your payment method. Then after reviewing your order you can process payment and your order will be placed.
You will receive a confirmation email shortly after placing your order.
If you require assistance placing an order or if you have any other questions, please call our Customer Service department at 0800 041 8376 between 9am and 5.30pm or send us your query using our contact form. Orders can be placed by phone as well as on-line.
What happens after I place my order?
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